Hotel: 

Job Description

Profile: 

Reports To: Front Office Manager 

Equipment: Uniform (FREE)

Primary Purpose: 

The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.

Work Performed: 

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments: 

• Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed; 

• Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed; 

• Develop and maintain relationships with employees, return guests and group contacts;?? 

• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction;? 

• Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment; 

• Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies; 

• Be proactive in the greeting of guests in a friendly and warm manner;  

• Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback; 

• Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;  

• Assist in recruitment process with interviewing candidates; 

• Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and  

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications: 

Required Prior Experience: 

Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination. 

Preferred Prior Experience:

Hospitality industry experience preferred 

Required Education: 

High School Diploma or equivalent 

Preferred Licenses/ Certification: 

Valid state driver’s license and adhere to all company guidelines regarding moving violations.  

Required Technology: 

Use computers and computer systems (including hardware and software) to enter data, or process information 

Physical: 

Able to lift a minimum of 50lbs occasionally 

Able to stand and/or walk for duration of schedule shift 

Other: 

Flexible to working days, early mornings, evenings, weekends and holidays 

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;  tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends.  Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow.   Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos