FRONT DESK SUPERVISOR
SEIZE A "SUITE" (SWEET) OPPORTUNITY WITH EMBASSY SUITES IN LOVELY ST CHARLES, MO
Lake Saint Louis, MO  / St Peters, MO  / O'Fallon, MO 
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Posted 5 days ago
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Special Instructions
If you are interested in applying for FRONT DESK SUPERVISOR with Embassy Suites by Hilton in beautiful Saint Charles, MO 63303, please accept this invitation to apply at www.atriumhospitality.com/your-career. If you have any questions or need assistance accessing the career site call our HR office, 636-866-0164.
Apply Now
Special Instructions
If you are interested in applying for FRONT DESK SUPERVISOR with Embassy Suites by Hilton in beautiful Saint Charles, MO 63303, please accept this invitation to apply at www.atriumhospitality.com/your-career. If you have any questions or need assistance accessing the career site call our HR office, 636-866-0164.
Job Description

Hotel: 

St. Charles Embassy Suites

Job Description

Profile: 

Reports To: Front Office Manager 

Equipment: Uniform (FREE)

 

Primary Purpose: 

The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.

 

Work Performed: 

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments: 

  • Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed; 

  • Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed; 

  • Develop and maintain relationships with employees, return guests and group contacts;?? 

  • Anticipate and address guest issues and establish proactive processes to promote guest satisfaction;? 

  • Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment; 

  • Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies; 

  • Be proactive in the greeting of guests in a friendly and warm manner;  

  • Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback; 

  • Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;  

  • Assist in recruitment process with interviewing candidates; 

  • Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and  

  • Any and all other work as required to complete the primary purpose of the position. 

 

Qualifications: 

 

Required Prior Experience: 

Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination. 

 

Preferred Prior Experience:

Hospitality industry experience preferred 

 

Required Education: 

High School Diploma or equivalent 

 

Preferred Licenses/ Certification: 

Valid state driver’s license and adhere to all company guidelines regarding moving violations.  

 

Required Technology: 

Use computers and computer systems (including hardware and software) to enter data, or process information 

 

Physical: 

Able to lift a minimum of 50lbs occasionally 

Able to stand and/or walk for duration of schedule shift 

 

Other: 

Flexible to working days, early mornings, evenings, weekends and holidays 

 

 

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;  tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends.  Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow.   Come grow with us!

 

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos


Atrium Hospitality is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability

 

Special Notes/Instructions
Please accept this invitation to apply at www.atriumhospitality.com/your-career. If you have any questions or need assistance accessing the career site call our HR office, 636-866-0164.
Contact Information
If you are interested in applying for the FRONT DESK SUPERVISOR role with Embassy Suites by Hilton in beautiful Saint Charles, MO 63303, please accept this invitation to apply at www.atriumhospitality.com/your-career. If you have any questions or need assistance accessing the career site call our HR office, 636-866-0164.
Apply Now
Special Instructions
If you are interested in applying for FRONT DESK SUPERVISOR with Embassy Suites by Hilton in beautiful Saint Charles, MO 63303, please accept this invitation to apply at www.atriumhospitality.com/your-career. If you have any questions or need assistance accessing the career site call our HR office, 636-866-0164.
Job Summary
Start Date
IMMEDIATE
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st and 2nd Shift
Salary and Benefits
$16.80 per hour
WORK TODAY. GET PAID TODAY! PROUD PARTNERS OF OF DAILY PAY! STARTING JULY 13, 2022. RECEIVE PAY INSTANTLY THE SAME DAY FOR A SMALL FEE OR THE NEXT DAY FOR FREE!
Required Education
High School or Equivalent
Required Experience
1+ years
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