Job Description Work directly with the Department Manager/Supervisor to achieve department productivity and goals Coordinate workflow distribution within the department Assist and interface with Loan Processing Associates/Specialists in providing guidance and issue resolution Handle escalated calls and customer service issues Assist in monitoring individual and team queues

Provide prompt, efficient and friendly service to all customers Assist customers with all their banking/financial needs to include but not limited to; o Opening/closing accounts o Assistance with account discrepancies o Spending plans o Loan applications o Monetary transactions o Assistance with all other available bank services and products Operating and balancing a cash

Complete mobile check deposit review Complete quarterly audits for quality assurance Complete compliance hold review Place or revise holds to reduce the exposure of risk to the bank Initiate internal account closings Communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers Make decisions on routine issue