* Provide prompt, efficient and friendly service to all customers
* Assist customers with all their banking/financial needs to include but not limited to;
o Opening/closing accounts
o Assistance with account discrepancies
o Spending plans
o Loan applications
o Monetary transactions
o Assistance with all other available bank services and products
* Operate and balance a cash drawer, to include the vault and ATM
* Accountable for the achievement of monthly targets as assigned
* Perform other tasks assigned as they relate to the bank and its functions
* Open and close the bank
* Perform cash and consigned items audits
* Transaction approval authority as assigned using the FHNB Approval limit card.
* Coach, train and mentor coworkers
* Assist employees with problem solving and difficult customer situations
* Assure adherence to established policies and procedures
* Oversee all daily operations in the absence of management
Physical Requirements:
* Required to stand or walk for extended periods of time dependent upon branch location
* Operate a computer and other office machinery
* Ability to lift up to 25 lbs
FCBI is an equal opportunity employer.
* High school diploma, high school equivalency or currently attending high school
* At least 18 years of age
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
* Must have a strong desire and ability to build long term customer relationships thorough passion, commitment, listening and understanding.
* Must be able to work a flexible schedule including evenings, weekends, and holidays. Schedules are prepared based on business need and subject to change at any time.
* Must have demonstrated the ability to proficiently perform all job requirements of a Financial Service Representative and have completed and passed all required CBT's.
Preferred:
* 3-6 Months experience working in a customer service environment
* 3-6 Months experience handling and balancing large sums of money